Refund Policy

What you are buying

Wipe Me Down Dance AI sells credits, and credits are spent on video renders. The price of a render is displayed next to the Generate button before you press it, so nothing is charged that you have not seen first.

| Render | Credits | | --------------------------------------------------------------------------------------- | ------- | | 480p · 12s | 5 | | Standard · 720p · 12s — the default, and the spec every pricing card prices against | 10 | | 1080p · 12s | 60 |

Longer clips scale linearly from the twelve-second table and are rounded up to a whole credit. Shorter clips cost proportionally less. The full catalogue — monthly plans, yearly plans and one-time packs — is on the pricing page.

When credits expire

• One-time packs never expire.
• Monthly subscription credits are valid for the current billing month.
• Yearly subscription credits arrive all at once and are valid for the billing year.
• Free credits — 30 as a one-time grant on a first Google sign-in, and 10, 20, 30, 10, 10, 10, 10 through the daily check-in — are ordinary credits once claimed, and follow the same spending rules.

Failed renders are refunded automatically

If a render fails — the provider times out, the request is rejected, the model returns an error — the credits are returned automatically to the balance they came from, in full. You do not need to contact us and you do not need to open a ticket. A clip that was never produced is never charged.

If you believe a failed render was charged anyway, email us with the task id shown in My videos and we will correct the balance.

Subscriptions

Subscriptions renew automatically until cancelled. Cancelling stops future renewals. It does not remove credits already granted in a period you have already paid for, and it does not affect one-time pack credits you hold.

If you cancel after a renewal you did not intend, contact us within 7 days of the charge and do not spend the newly granted credits. Where the subscription credits are untouched, we cancel the renewal and refund that payment. Once those credits have been spent on renders, the payment is not refundable.

When we refund money

Because credits are delivered instantly and consumed by rendering, we refund a payment only in these cases:

1. You were charged twice for the same order.
2. Credits were paid for but never arrived in your account and we cannot deliver them.
3. A render consumed credits and produced nothing, and the automatic credit refund did not restore your balance.
4. You were charged after cancelling, and the subscription credits from that charge are unspent.
5. The law requires it — for example, a statutory cooling-off right in your country that has not been excluded.

Outside those cases, purchases are final. In particular, we do not refund because a generated clip is not to your taste, because the model rendered a different interpretation of your prompt, or because a photo you uploaded produced a weak result. The model is probabilistic and the input is yours to change: edit the prompt or the photo and render again instead. Testing a new idea with the cheapest settings is the fastest way to protect your balance — 480p at a short length costs a fraction of a 1080p render.

How to request a refund

Email support@wipemedowndanceai.video with:

• the email address on the account,
• the order or receipt identifier from your payment provider,
• the date and amount,
• and, for a render problem, the task id from My videos.

We reply within two business days and aim to decide within five. Approved refunds are returned to the original payment method by the processor. Allow 5–10 business days for the money to appear, depending on your bank.

Refund requests are accepted within 30 days of the charge, except where local law gives you longer. Refunds are issued in the currency you paid in; exchange-rate differences are set by your bank, not by us.

Chargebacks

Please contact us before opening a chargeback. A payment dispute freezes the account and its credits while the processor investigates. If we cannot resolve the matter, you keep every right your payment method gives you.

Contact

support@wipemedowndanceai.video